Frequently Asked Questions (FAQ)
At ChriTee, we strive to provide you with high-quality custom t-shirts that meet your expectations. However, due to the personalized nature of our products, we have specific guidelines for returns and refunds. Please take a moment to review our policy below.
1. What is ChriTee?
ChriTee is your go-to destination for custom, high-quality printable t-shirts. We specialize in personalized designs that help you express your unique style.
Whether you need custom t-shirts for events, gifts, or personal use — we’ve got you covered!
2. How do I create a custom t-shirt?
Creating your custom t-shirt is simple:
- Visit our homepage
- Choose your preferred design style
- Add your personalization (if needed)
- Add the product to your cart
- Proceed to checkout
3. What types of t-shirts can I customize?
We offer a variety of styles, including:
- Classic crew neck
- V-neck
- Long sleeve
- Tank tops
- And more
You can choose the style, color, and size that fits your needs.
4. Can I upload my own design or logo?
Yes! You can send us your custom designs, photos, logos, or artwork via email.
- Accepted formats: PNG, JPEG, PDF (high-resolution recommended)
- Email: [email protected]
This ensures the best print quality.
5. What sizes do you offer?
We offer a wide range of sizes from Small to 5XL.
Please check our Size Guide for the perfect fit. If you’re unsure, feel free to contact us for help.
6. What materials are your t-shirts made from?
Our t-shirts are made from:
- Soft, breathable cotton
- Cotton-blend fabrics
This ensures comfort, durability, and a premium feel.
7. Can I cancel or change my order?
Orders are processed quickly.
- You can request changes or cancellation within 24 hours of placing your order
- After 24 hours, changes may not be possible as production may have started
8. How long does delivery take?
- Processing time: 2–5 business days
- Shipping time: Depends on your location and shipping method
Estimated delivery dates are shown at checkout.
9. Do you offer international shipping?
Yes, we ship worldwide 🌍
- Shipping times and fees vary by country
- Customs duties or taxes (if applicable) are the customer’s responsibility
10. Can I return or exchange a custom t-shirt?
Because items are personalized:
- Returns/exchanges are not accepted
- Exception: defective or damaged items
Please contact us within 14 days of receiving your order.
11. What if my order arrives damaged or incorrect?
If there’s an issue:
- Contact us immediately
- Send clear photos of the problem
We’ll arrange a replacement or refund if applicable.
12. How do I track my order?
Once your order ships, you will receive an email with a tracking number so you can follow your package.
13. Do you offer gift cards?
We’re working on it — coming soon!
14. How can I contact you?
For any questions or support:
- 📧 Email: [email protected]
We’re always happy to help!